Cancellation & Refund Policy

Topic bookings

A topic is considered delivered only after it has been taught and marked Covered in the booking. If a paid topic remains not covered, 100% of that topic’s booked value is refundable.

For a booking containing several topics, the refundable amount is based on the original paid value of the uncovered topic minutes. If no topic in the booking was covered, the entire booking amount is refundable.

Demo and doubt sessions

If a paid demo class or doubt session is not conducted, its full fee is refundable. A completed 30-minute demo or completed 60-minute doubt session is treated as delivered. A doubt session covers questions as time permits and does not guarantee completion of every question submitted.

Unpaid bookings

A booking that is still marked Awaiting payment may be cancelled from My bookings. Because no verified payment exists, no refund is due.

Rescheduling

A request to change a session time does not cancel the booking. The teacher and student may propose another future time through the scheduling flow.

Requesting a refund

The Request refund option appears in My bookings only after the original payment has been verified. For a topic booking, select the paid topics that have not been covered. For an undelivered demo class or doubt session, request the full booking fee.

Enter the UPI ID and account-holder name that should receive the refund, and check these details carefully before submitting. The teacher will review the request, send the approved amount by UPI and record the refund transaction ID against the booking.